At FŪRYUU, we strive to ensure a seamless shopping experience, from the moment you place your order to the moment it arrives at your doorstep. Please review our shipping and refunds policy below.

Shipping

Where do you ship to?

We currently only ship within Singapore. If you're located outside of Singapore and would like to place an order, feel free to reach out to us at [your email], and we’ll do our best to accommodate your request.

Shipping Fees

• Complimentary doorstep delivery for orders over $50.

• A flat shipping fee of $3.50 applies to orders under $50.

Processing & Delivery Time

• Orders are processed within 1-3 business days.

• Once dispatched, deliveries within Singapore typically take 3-5 business days.

• Delivery timelines are estimates and may be affected by peak seasons, courier delays, or unforeseen circumstances.

Order Tracking

Once your order has been dispatched, you will receive an email notification with tracking details (if applicable).

Refunds & Exchanges

Do you accept returns or exchanges?

To maintain the quality and integrity of our products, we are unable to accept returns or exchanges. Please ensure that your order is correct before completing your purchase.

What if my order arrives damaged?

We take every precaution to ensure your order reaches you in perfect condition. If you receive a damaged item, please contact us within 7 days of delivery at hello@luxefuryuu.com with your order number and clear photos of the issue. We will review your request and provide a resolution where appropriate.

Refunds

If a refund is approved, it will be processed within 7 days. Please note that the time it takes for the amount to be reflected in your account depends on your bank or payment provider.

Store Credits

For eligible refund requests, we may offer store credits as an alternative. If you have any questions, please contact us at hello@luxefuryuu.com.

Payments

What payment methods do you accept?

We accept Visa, Mastercard, and American Express credit and debit cards.

For any further assistance, feel free to reach out to us at hello@luxefuryuu.com.